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Improving Sound Quality
There are several reasons that
you might experience problems with sound quality on a conference
call.
First, it helps to understand a
few things about conferencing equipment:
Teleconference.com uses
"full digital duplex" technology. This platform
allows you the ability to speak simultaneously with another caller,
without any clipping or degradation of the sound. This
technology is specifically designed so that it does NOT filter out
any of the sounds coming into the conference, to give you the
clearest possible presentation. This means, however, that any
static or disruptive noise that can be picked up through your phone
line will effect the conference.
To avoid
sound quality problems:
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Always call in from a quiet
location
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Avoid mobile or cordless
phones. Whenever possible, use a phone unit that is hard-wired
into the telephone lines. Mobile and cordless phones tend to
pick up static as the signal travels through the air to reach the
tower or base unit that actually connects to the phone lines in the
ground.
-
Avoid speakerphones.
Speakerphones will pick up any noise in the room, from the rustling
of papers to background conversations. And many speakerphones
do not utilize "full digital duplex" technology, and
callers will experience "clipping" if they are making any
noise while trying to listen to another speaker.
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If
you must call from your car, try to pull over and stay in a
place where your signal is strong.
-
If
you have to use a payphone, try to find a large bank of
phones. That way, if one is producing static, you have
several phones to choose from to find one that works well!
If
you find you are having a sound quality issue:
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Hang
up and dial back in...many times these problems clear themselves
up when the bad connection is terminated.
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Try
using the "Mute" button on your phone. If the
equipment is causing the problem, this may help. Only
"Un-mute" when you need to speak.
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If
all else fails, contact Teleconference.com. It is
always best to contact us while you are experiencing the
problem. If we can join you during the call and
experience the problem first-hand, it helps us diagnose the
cause of the problem. Customers using 800 Ready-Call or
800 Operator Assisted services can press *0 to alert an operator
to assist them. For all other services, call our Customer
Service department at (800) 624-6687, option 5, and they will
assist you in resolving the problem.
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